Last updated: 24 September 2026

This policy covers products bought from Fours Touch Football and registrations purchased for our competitions, events, clinics and programs.

Your rights under the Australian Consumer Law apply in addition to this policy. Nothing below limits a right you have to a remedy when a product or service does not meet a consumer guarantee.

Uniforms, merchandise and sporting goods

If a product is faulty, damaged, does not match its description, or we supply the wrong item, size or design, contact us at admin@fourstouch.com.au. We will assess the issue and provide the remedy required by law. Depending on the issue, this may be a repair, replacement or refund.

Please include your order number, a description of the problem and photos if you have them. You can contact us at any time within the period your rights apply; there is no seven-day limit on claims under the Australian Consumer Law.

If a return is needed for a confirmed problem with the product, we will reimburse reasonable return postage costs as required by law. Please keep your postage receipt.

Change of mind and sizing

We do not generally offer refunds or exchanges because you change your mind, order the wrong item or select the wrong size. Please check the product details and sizing chart before ordering.

Made-to-order uniforms and products already in production cannot generally be changed or cancelled for a change of mind. This does not affect your rights if the product has a fault, does not match its description or was supplied incorrectly.

If you realise you have made an ordering mistake, contact us promptly. We will let you know whether a change is still possible.

Player and team registrations

If you withdraw before the advertised registration cut-off date, contact us to request a refund. After the cut-off, or once fixtures have been prepared, we do not generally offer refunds for a change of mind or because a player or team can no longer attend.

If you need to withdraw because of an injury or other unexpected circumstance, contact us. We will review whether a transfer, credit or partial refund is available based on the event and what has already been provided or committed. This is in addition to any rights you have under law.

Event changes or cancellation

If Fours cancels an event or makes a significant change, we will tell affected registrants what happens next and provide any refund or other remedy they are entitled to under law. We may also offer a transfer or credit, which you can choose to accept where a refund is otherwise required.

If an event is postponed or affected by weather, a venue closure or another circumstance outside our control, we will provide an update and explain the available options. The outcome will depend on the circumstances and any applicable consumer rights.

How to request a refund or other remedy

Email admin@fourstouch.com.au with:

• Your full name
• Your order or registration number, if available
• A description of the issue
• Photos or other relevant details, if available

We aim to respond within 7 business days. If we need more information or need to inspect an item, we will explain the next step.

Approved refunds are generally returned to the original payment method unless we agree otherwise. Your payment provider may take additional time to show the funds in your account.

Contact

Fours Touch Football
admin@fourstouch.com.au